We’re Glad You’re Reaching Out!
Please check our FAQ below for quick answers to the most common questions.
If you still need help, you’ll find our contact information at the bottom of the page.
1. How long does shipping take?
Order cutoff time: 11:00 PM (GMT-08:00) Pacific Standard Time (Vancouver).
Orders placed after this time will be processed within 1/2 business day
Processing time: 1 to 2 business days (Monday to Friday)
Once your order is processed, it will be handed over to our carrier.
Estimated delivery time: 3 to 5 business days (Monday to Friday)
Please note that delivery times may vary depending on carrier performance or other external factors.
The delivery time is typically between 4 - 7 business days.
2. How much does shipping cost?
We offer free shipping on all orders within Canada.
3. What is your return policy?
We offer a 30-day return policy.
You have 30 days from the date you receive your order to initiate a return.
4. When will I receive my refund?
Once we have received and approved your return, your refund will be issued to your original payment method.
Refunds typically appear within 10 business days, depending on your bank or payment provider.
5. Do you ship internationally?
Currently, we only ship within Canada.
We are working on expanding our shipping destinations in the future.
6. How can I contact customer service?
Our support team is here to help!
You can contact us at:
Phone: +447414234528
Email: support@couture-vancouver.com
Address: 321-323 High Road, Romford, Essex, RM6 6AX, England
Store name: couture-vancouver
Company name: ECOM LEVERAGE COMPANY LTD
Company registration number: 16108908
Opening Hours: Monday – Friday: 09:00 AM – 18:00 PM
Response Time: 24 hours. (GMT-08:00) Pacific Standard Time (Vancouver)